How to Deal with Tracfone Customer Service

The first step is to write down the serial number of the phone is working (big enough so you could read it). I also note the number of Airtime PIN from the card and if I'm using a bonus code.

The key to getting your complaint Tracfone care is to be firm, persistent and patient. Do not lose your temper, remember Tracfone customer service people would like to cure your problem, if you can. Very often the customer service person you will not have been speaking English as their mother tongue.

With the battery charged up or plugged Tracfone and my numbers are in front of the TV to relax and have fun Tracfone and call from a landline. This may take a while 'to get it done. I had to call back 3 or 4 times sometimes to get the problems resolved.

The Tracfone Customer Service number is 1-800-867-7183. Now you're ready to try to solve your problems Tracfone.

Now, call and try to get the problem solved. It will be put on hold several times. They will ask again and again if it is Ok if they put you on hold. Patience. Keep track of how much time you spent trying to get a resolution. Persistence Remember Firm.

Sometimes you will get bumped off the phone (accidentally hung up) and you will have to call again. This is the reason why I write my serial number. The serial number is hard for me to read from the screen of the phone. May need to tell them the number of 3 or 4 times. Do not be angry to have patience.

If you can not get your problem taken care to ask to speak with a supervisor. It would be nice to tell them they have called in 3 times trying to get your problem solved and not solved yet.

When they finally took care of the problem tell them how patients were, how long it took, and how many times have you been hanging on. Then ask for some free minutes to be able to repay. Often give you a code to enter in the phone for a few minutes more and more access time. Normally this was 20 minutes of free and / or 60 days of access.

The key words, patience, persistence.

The customer service people are trying to be helpful. They are reading a script directly from your computer. They are required to follow the script exactly. Supervisors seem to have some 'freedom of action outside of the script .......